Extensive experience insimulations/role playingwith emphasis on emotional feedback. Current and past projects include: Effective Communication for managers (SWIFT) Competence-based interviewing skills (British Embassy) Leadership for Management training (LMS, PwC, SWIFT) Communicating Performance Appraisal ( Arcelor Mittal) Telephone skills training (Cisco) Giving effective feedback (Euroclear) Negotiation skills (SWIFT) Change Management (KBC) General Communication (PwC, Eurocontrol) Various Business theatre projects with Klein Barnum Presenter at LabelExpoEurope 2007 & 2013 Experienced proof-reader and English language teacher